jilliasia Privacy Policy – How Your Personal Data Is Protected

When you register for a jilliasia account, we collect the personal details you provide, including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information generated through your use of the platform, such as your login history, game activity, transaction records, and device information including IP address and browser type. If you contact our support team, we retain records of that correspondence to help resolve your query and improve our service. In some cases, we may request additional identity verification documents — such as a government-issued ID — to comply with our obligations under Philippine anti-money laundering regulations. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account management and regulatory compliance.

The personal information we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the games and promotions available on the platform. We also use your data to send you service-related communications — such as transaction confirmations and account security alerts — and, where you have opted in, to inform you about relevant promotions on the Promotion page. Your data helps us detect and prevent fraud, money laundering, and other activities that could harm the integrity of the platform or other members. We analyse aggregated, anonymised usage data to improve the platform experience, but this analysis does not identify you personally. We will never use your personal information for purposes that are incompatible with those described in this policy without first obtaining your consent.

jilliasia does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services on our behalf, and always under strict confidentiality obligations. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, for example in connection with anti-money laundering investigations or court orders. In the event that jilliasia undergoes a business restructuring or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We require all third parties who handle your data to maintain appropriate security standards and to use your information only for the specific purposes for which it was shared.

Our platform uses cookies and similar technologies to keep you logged in, remember your preferences, and help us understand how members navigate the site so we can improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and completing transactions. Analytics cookies collect anonymised data about how pages are used, which helps us identify areas for improvement — these do not identify you personally. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. By continuing to use jilliasia after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections if any of that information is inaccurate or incomplete. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you wish to exercise any of these rights, you may contact the jilliasia data privacy team using the support contact details listed in the footer of this page, and we will respond within a reasonable timeframe. We will never penalise you for exercising your data privacy rights, and we are committed to handling all such requests with care and transparency. For further guidance on your rights under Philippine law, you may also refer to the National Privacy Commission's official resources.

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission, access controls, and regular security reviews. Your account is protected by a password that only you should know — we strongly recommend using a unique, strong password and not sharing it with anyone. In the event of a personal data breach that is likely to result in harm to you, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you also play a role in keeping your account safe by keeping your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately using the details in the footer of this page.

We retain your personal information for as long as your account is active and for a period thereafter as required by applicable Philippine law, including anti-money laundering regulations that mandate the retention of transaction records for a minimum of five years. If you close your account, we will delete or anonymise your personal data once the applicable retention period has expired, unless we are required to keep it longer for legal or regulatory reasons. Data that is no longer needed for its original purpose and is not subject to a legal retention requirement will be securely deleted or anonymised on a regular basis. We maintain internal data retention schedules to ensure that personal information is not kept longer than necessary, and these schedules are reviewed periodically to reflect changes in our legal obligations. If you have questions about how long specific types of data are retained, you may contact our support team for clarification.

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable Philippine regulations. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered members through the contact details held on their account. Your continued use of jilliasia after any changes have been published constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. If you have any concerns about changes to this policy, please contact our support team before continuing to use the platform.